Michelle Haska was amazing. She helped us get what we were looking for and got parts there fast for us. And the guys there were friendly while we were waiting. Thank you Michelle!
Got a great deal on a used car here. Not the typical pushy car dealership. Laid back, friendly and honest people there. I came down from northern Vermont and they delivered the car for free which saved me another 7 hour round trip. I'd definitely go back.
Excellent customer service. Very accommodating.
I just purchased my new 2015 Jeep Renegade here and I am so in love with it. I had the pleasure of working with Brenna she was amazing to work with. She was extremely helpful and friendly. I read other reviews about how pleasant she was so I was extremely excited to be able to work with her. If anyone goes here to buy a vehicle make sure you ask for Brenna!!!!
Thank You ... Thank You .... Thank You... My engine light went on Saturday, and when I called Monday Morning, Tim, said, come on down, we want you to be safe... I immediately went down, and by the afternoon, Philip, called and said, my car needed a part, but it was under warranty... Today, I got my car back..( wednesday.).. and EVERYTHING was covered... I can not thank you guys enough....
EXCELLENT!! After repeatedly being treated in a rude manner by the service department at Bertera in West Springfield, I was so upset I decided to try the Westfield location. There are not enough words to describe how thankful I am that I did this. I was treated politely and with respect from the moment I called to the moment I picked up my car. They were able to find the issue with my Jeep immediately and repair it, getting it back to me before the time they promised. I have heard so many people complain about service at Bertera West Springfield so I really hope I can spread the word not to put up with it anymore and come to Westfield!!! You will not regret it. Thank you Tim and staff at the Westfield service department for making my experience wonderful! I will most definitely be back 🙂 You guys are the best.
The entire experience at Bertera was enjoyable. Kory Saxer was the salesman who worked with me to find the car that fit my needs. He was knowledgeable about all the features of the vehicles that I test-drove and did not leave out any details. From financing to registering the vehicle, Kory made the entire process run smoothly.