After my previous review, I would like to thank bertera and Dave Flag for coming through with the repairs. I would recommend this service department and dealership.
I recently purchased a preowned ram 1500 from Kory and I am satisfied with the experience. I was able to get a good deal on the vehicle it was a pleasure dealing with everyone I met with. I’ll update this review a few months later with any additional follow-up.
I am a female senior citizen who had a horrible experience at the Bertera dealership in West Springfield. After leaving in tears I was sure that I would never purchase another Jeep product. Giving in to one more chance I went to the Jeep dealership in Westfield. I informed the salesman of my past experience and he was absolutely wonderful. He spent time showing me vehicles and giving explanations to all my questions. I now have a beautiful new Jeep Renegade.
Very good customer service, very good support throughout the process. Shout out to John in sales.... thank you so much for your time and patience!
I explained to Josh, about the safety of my vehicle, and what my needs are... I drive distances,, and want to make sure, I am safe, every where... He listens... and has the patience of a Saint, ,,, he handles, customers, with not only with complete honesty, but with Kindness... Bertera is very fortunate to have someone like him working there, and this is why people come back to your service... Thank You Josh
My husband and I bought a new Dodge Durango in October of 2016. Our salesman Austin Lyne was awesome. We decided that it was time for a new truck in march 2017, so we made an appointment with Austin, and again he was awesome.. Thanks to Austin and Jay we drove out of Berteras with a new 2017 Dodge Ram Quad cab. Austin is a wonderful salesman who treated us more like friends than customers, his knowledge, professionalism and great personality along with his determination was greatly appreciated. As for Jay his hard work and determination got us into the truck we wanted. ...
We felt welcome, did not feel pushed. They took the time to listen to what we needed, what we were looking for in a vehicle. And made our car shopping enjoyable. And easy. They bent over backwards to make us happy. We would tell family and friends, for a no hassle stress free car buying experience. Bettera, Dodge Chrysler Jeep Ram, of Westfield. Makes you feel like family.
# 1-moved to Southwick MA. 3 years ago, First year we were shopping at Walmart next door to Bertera Jeep in Westfield MA., I stoped in to see if they could cut me two keys, one for me, one for my wife,to keep on our person, if we locked our keyless keys inside. they cut the 2 keys, I asked how much I owed them, 'The parts managers said, " No Charge " I grew up in a small New England town in Connecticut, My grandparents always said to be true to the people who do you fine, so when I needed ...
I want to thank Bertera Dodge of Westfield, and Austin Lyne for my great experience. He made it very easy for me to get into my new Jeep Grand cherokee. There was no waiting around. Austin made it very easy. He had me in and out of there in under 3 hours! I even got to drive home in my new car that day! Thank you again, I would highly suggest going to Bertera and ask for Austin if you want a fantastic experience.
I worked with Austin and Jay! They both were amazing. I owed more than what my car was worth and I wasn't sure if I was able to afford the payments but Jay worked hard and I ended up getting a lower interest rate and a brand new Chrysler 300. I've never had a new car and they really made the experience memorable. I'm looking forward to working with them again .
I went to Bertera because I was looking for a Grand Cherokee for my wife. Based on an internet search they had several that I was interested in. I must say, Bertera's internet site is the easiest to use. Having the window sticker available for view makes it so easy to shop. My wife and I went there one day to shop and test drive. John Bogacz was very helpful and easy to talk to. I went back the next day with my trade-in and worked out a deal. I did have problems getting the vehicle registered. Even though ...
Worked with Peter Palubinski and he helped me find a truck for my father. Peter was very patient with all of my questions and helped me find a gelreat used truck for my dad. Very happy with my shopping experience and recommend this dealership to all my friends.
Dan Smith helped me a lot in my buying process. He knew the vehicle inside and out. I highly recommend him to anyone that is looking for a new Jeep Wrangler
I had a GREAT experience buying my new Jeep from Bertera Dodge in Westfield! My sales consultant Andrew and the rest of the sales staff were honest, friendly and very helpful. They took care of literally everything and all I had to do was sign some paperwork. Which I had no problem doing at the great price they gave me. I will be recommending Bertera Dodge of Westfield to all of my friends and family!
Brandon was outstanding when it came to purchasing my new vehicle. He met all of my needs and accomadated all of my requests without hesitation. I would recommend him to any and everyone. Fantastic experience overall.
Bertera Dodge in Westfield made it easy to purchase a new Jeep Wrangler. Brandon helped us out and made us feel very comfortable. He also went over the vehicle and showed us everything!
Thanks to Austin Lyne for helping trade my 2004 Jeep for a New/used Dodge Dart 2015. He showed excellent Salesmanship, sealing the GREAT DEAL!
This was the best car buying experience that my fiancé and I have ever had. Austin was our salesman, he was very pleasant and knew what he was talking about. We told him what we wanted he went right out and brought the vehicle over. He showed us everything about the vehicle and then we test drove it. We did the paperwork and now we have a brand new Dodge Durango limited. Jay was pleasant, and made sure he went over every detail with us and we understood it before he had us sign any of the paper work. We ...
Today I worked with Austin and Jay, both great guys and got the deal done. Austin has a great future in sales or finance, he took care of our needs and questions and presented himself in a professional manner. Jay walked me through the finance like a breeze. Great job guys!! Thanks.
I was shopping for a new truck and wanted to test drive specific configurations and models. The salesman was very knowledgeable and courteous. After test driving the trucks I told the salesman that I was going to take some time to think about what I had just learned and experienced with the test drives to make my decision. There was no sales pressure to make the sale that day. I called back a week later with what I wanted in the truck and they were quick to try and find a truck with my requirements. When I went in to ...
I had driven my new truck for almost 5 months, got a recall, but also wished to have some minor tweets looked at. I called Aimee at the service counter, and made an appointment that was convenient to myself, and with ED the service driver. When I went to pick up truck, I found everything that was to be done, had been done, and correctly. All dealings with the personal had been pleasant and there was always signs of being professional. I have been in shops, where you have to bring back your vehicle several times to get it fixed, and ...
I went into Bertera after my 2002 Chrysler Voyager died on me. The need for a new vehicle was long overdue but I was extremely apprehensive about the car buying experience, nervous about credit and affordability, and skeptical that as a female I wouldn't be treated fairly and respectfully. I could not have been happier with the outcome of my experience. My salesperson Jason was upfront, honest, and friendly. He didn't try to oversell me on a vehicle that I couldn't afford and answered all of my million questions patiently and thoroughly. Any finance question I had that ...
I send my husband to make the deal. I would go myself as long as it's Jay Keaton is selling me a vech. He is friendly, well versed. Very calm & helpful with our changing decisions between a truck or Jeep. Very helpful, good guy.
Always able to drive away feeling I got a good deal at Bertera. Have had experience with the service dept. also, they are 2nd to none. A special thanks to Jay Keaton [sales] and Brian [manager] for making buying a car easy and actually fun. Ron D'Ambrosia
We feel we got the best service and the best deal. We love our new Jeep Cherokee!!! I like the tires forever program also! Close to home.
Buying a new car can be stressful and a chore, but Dan Smith, our sales rep made the the car buying experience very enjoyable and fun for me and my husband. I absolutely love my NEW JEEP!!!!!! I would recommend him to anyone looking to buying a new or used vehicle.
This was by far the best experience I've had at a dealership! Very satisfied with the customer service and the willingness to meet my needs as much as possible!
I was very pleased to do business with Bertera Dodge in Westfield, MA. My sales rep was very friendly and accommodating. I was able to purchase a car that was totally "my car." Furthermore, I felt that my sales rep went above and beyond to find the car for which I was looking. In addition, when I had a concern about scheduling for service, the general manager took time to listen to and respond to my concerns. When I did need to go in for routine service and for a government recall, the service department was very responsive ...
This is the second time I have a purchased a vehicle here and I I will never go anywhere else. They always get me what. Jay Keaton was my salesman both times he is the best at his job that I have ever seen.
Jay was the salesmen who helped me find the car I wanted. He was very personable and helped out a lot with the entire process. I got a car that I really wasn't expecting but don't regret it in the least. Nice people all around who are all down to Earth.
Had bought a new Ram in West Springfield, dealer knew truck had problems, lied to me, sold me a LEMON, hoping to fix under warranty. Mass Attorney General took over to deal with Chrysler, then Chrysler offered me a new truck,(special ordered), to make up for my being used by first dealer. I then had all paperwork transferred to Westfield Bertera Dodge, to complete the upgrade from a junk to a new truck, Chrysler covering all costs. I did not have a salesperson, I worked with MGR's Mark Lyne, Brian Gaynor, who kept me up to date as ...
Worked with Jay Keaton and was by far the best experience I have ever had at a dealership. Went to Metro 3 times in the past and had nothing but horrible service and rude employees. I traded in my pickup truck and bought a dodge dart just to downsize and better mileage. Transaction was extremely smooth and not only did the salesman stay with me at the desk but the finance employee came over to talk numbers with me one on one. So much better than having the salesman disappear to negotiate a price and come back and leave again. I ...
I started my day contacting Kendra about a new jeep purchase, she was very helpful and was quite sure that Bertera could meet or beat competitors price. I showed up and was greeted by John Bogacz. John was very friendly and set me up with my test drive of a new 2015 Jeep. He even let me go alone, not that it would have bothered me if he tagged along but it showed that he trusted me. Went on my test drive and loved the vehicle. Came back and John asked what i was looking for for a deal to buy ...
Nick Arkoette is the man to see. Unlike many salespeople who disappear into the office void while you are waiting for prices, car availability or your car appraisal, Nick usually stays there with you, sometimes going over the features of the car you are interested in or just "shooting the breeze". When he asked for the price we needed to fit into, they actually came in lower and that was over $30 per month less than another dealership. In 3 years when our lease is up we will be back to see Nick for the Grand Cherokee.
Very helpful associates explained everything and helped me get the best deal possible great friendly atmosphere really care about helping each customer based on what's best for them
Good price, very nice sales person. I had to wait a long time for paper work or I would have rated this dealership as a five. The wait time was disappointing as I had scheduled my time a day in advance to pick up the vehicle and had to wait in the dealership for well over an hour for someone to assist me with the paper work to conclude the transaction.
Jay Keaton was an awesome and very caring sales rep. He was very personable and accommodated me in any and every way possible. He knows the ins and outs of the vehicles and answered every question I posed. This was my first time leasing a vehicle and it was definitely a great first experience. He put up with a lot dealing with me, as I changed my mind every 10 seconds which was very helpful.
Myself and my family have purchased 4 vehicles from this dealership since October 2014. We've had a great experience. The salesperson and service department were too notch. I'd recommend this dealership to anyone looking to purchase a new or used vehicle. To those saying that you wouldn't go back or were cheated, I'd say that too if I had a bad experience somewhere else and tried to take it out on this dealership. They were honest with me and up front. As with the rest of my family. Thank you so much, I love my RAM truck and ...
The sales person that helped me purchase a Jeep Grand Cherokee along with my trade-in was friendly and informative. If a question could not be answered ,she went out of her way to find an answer to the question. Also thanks to the people who readied and cleaned up my Grand Cherokee. Excellent Job.
I came in to look at Dodge Durangos and after several hours finally decided to lease a 2015 Dodge Durango w the help from Nick. The sales team was awesome and as it always takes forever to get deals finished the whole team was great. Thank you for being such a great place to do business with.
I gave this review because of the way I was treated when I went there and the way that the people whom I did my car purchase from where so friendly. There is lot that goes into buying a car, most is paper work, but again they worked hard to get me in and out.
I bought 2 cars on this dealership in the last couple months despite of it's too far to where I live. The sales person I thought is honest to his customer. He is very attentive to us specially during our first visit. He will works with you to meet your budget for the car your are looking and lastly he will tells you what offer he can and can't give at front.